Refund Policy

Refunds

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service department.

(2) Email us at (isthatmygift@gmail.com) your name, order number, and a brief description for the reason of the return.

Do not send your purchase back to the address from which it came.  Our refunds/returns are processed at another address.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you at a reshipping fee designated by the postal service. It will be your responsibility to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs.  If shipping was free, we will go by what the shipping would have been and deduct that from the refund.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we cannot cancel any orders that are custom orders.  If a shipping charge was paid, we will refund the shipping charge.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of the packaging.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email:  IsThatMyGift@gmail.com
Call/SMS : ✆ (830-446-3764) Mon-Fri 10am-5pm ET